OL2000: The Hyperlink Is Not Available in a Message When It Follows a String of Double-Byte Characters (293397)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q293397
NOTE: The information in this article applies to the Japanese version of Outlook 2000.

SYMPTOMS

When you type at least 512 double-byte characters in a message, including spaces and line feeds, and then add a Uniform Resource Locator (URL) link, the URL link appears as ordinary text and is not available.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese-language version of this fix should have the following file attributes or later:
   Date        Time   Size     File name                    Platform
   ------------------------------------------------------------------
   24-APR-2001 10:43  448,936  Q293397_w2k_sp3_x86_ja.exe   i386
   24-APR-2001 10:44  448,936  Q293397_w2k_sp3_nec98_ja.exe NEC98
After the fix is installed, the following files will have the listed attributes or later: 
   Date        Time  Version      Size    File name     Platform
   -------------------------------------------------------------
   23-APR-2001 17:28 5.30.23.1208 412,432 Riched20.dll  i386
   23-APR-2001 17:29 5.30.23.1208 412,432 Riched20.dll  NEC98

WORKAROUND

To work around this problem, include at least one ASCII character in each group of 512 double-byte characters.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbOffice2000preSP3fix kbQFE KB293397
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