Directory Service Client May Not Be Installed on Windows NT 4.0 SP6a with Certain Hotfixes (293322)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition SP6
  • Microsoft Windows NT Server 4.0 SP6a
  • Microsoft Windows NT Server, Enterprise Edition 4.0 SP6a
  • Microsoft Windows NT Workstation 4.0 SP6a
This article was previously published under Q293322

SYMPTOMS

Installing the directory service client (Dsclient.exe) on Windows NT 4.0 with Service Pack 6a (SP6a) with certain hotfixes installed may not succeed, and you may receive the following Setup error message:
Setup cannot detect the Windows NT4 with SP6a or higher operating system which is required to install the Directory Service Client. The installation will terminate.

CAUSE

Dsclient.exe uses the GetVersionEx function to obtain information about the version of the operating system and service pack. GetVersionEx may return an incorrect service pack number on computers that have Windows NT kernel versions with RC designations. For example, if SP6a and the Q246467 hotfix is installed, GetVersionEx returns the ServicePackMajor value as 1 instead of 6. The Windows NT kernel (Ntoskrnl.exe) that is included with the Q246467 hotfix sets the version to Service Pack 6, RC 1.3.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date        Time    Size     File name     Platform
   ---------------------------------------------------
   03/20/2001  10:01p  378,640  Kernel32.dll  Intel
   03/20/2001  10:01p  593,168  Kernel32.dll  Alpha
NOTE: Because of file dependencies, this hotfix requires Windows NT 4.0 SP6a.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about RC designations of the Windows NT kernel versions, see the following Microsoft Knowledge Base article:

246547 RC Designations of the Windows NT Kernel Versions

Modification Type:MinorLast Reviewed:10/19/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB293322
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