Error 691 When You Attempt to Establish a Dial-Up Networking Connection (293298)
The information in this article applies to:
- Microsoft Windows 98
- Microsoft Windows 98 Second Edition
- Microsoft Windows Millennium Edition
This article was previously published under Q293298 SYMPTOMS
When you dial your Internet service provider (ISP), you may receive the following error message:
Error 691: The computer you are dialing in to cannot establish a Dial-Up
Networking connection. Check your password, and then try again.
CAUSE
This behavior can occur if the Setupx.dll file is missing or damaged.
RESOLUTION
To resolve this issue, extract a new version of the Setupx.dll file from the Microsoft Windows 98 CD-ROM, and then remove and reinstall Dial-Up Networking and the Transmission Control Protocol/Internet Protocol (TCP/IP) files. For additional information about how to use the System File Checker to extract a file, click the article number below
to view the article in the Microsoft Knowledge Base:
129605 How to Extract Original Compressed Windows Files
For additional information about how to remove and reinstall Dial-Up Networking and TCP/IP, click the article number below
to view the article in the Microsoft Knowledge Base:
181599 How to Remove and Reinstall Dial-Up Networking and TCP/IP Files
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION
This issue may not be resolved by removing and reinstalling Dial-Up Networking and TCP/IP.
| Modification Type: | Minor | Last Reviewed: | 12/20/2004 |
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| Keywords: | kbbug kberrmsg KB293298 |
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