Windows Explorer Hangs When Inserting PC Card During Resume (293197)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
This article was previously published under Q293197

SYMPTOMS

If your laptop computer is suspended and you insert a PC Card immediately after resuming the computer, Windows Explorer may stop responding (hang), or you may receive the following error message on a blue screen:
BUG CHECK Error in VIP
This problem occurs if Windows has a Dynamic Host Configuration Protocol (DHCP) request in progress when the additional PC Card is inserted.

CAUSE

This problem occurs because Windows does not cancel an outstanding DHCP request when the network adapter Ethernet controller is rebalanced.

Inserting an additional PC Card can initiate a resource rebalance for the PC Card network adapter to ensure that useable interrupt (IRQ), input/output (I/O), and memory settings are assigned. If this rebalance occurs during a DHCP request, the request is not internally canceled, and the DHCP virtual device (VDHCP) generates an error.

If the hotfix that is documented in the "More Information" section of this article is not installed, the error message occurs. If it is installed, the computer hangs.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date        Time     Version    Size    File name
   -------------------------------------------------
   04/09/2001  01:52pm  4.10.2226  65,279  Vdhcp.386

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information on Windows 98 and SE Hotfixes

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kberrmsg kbfix kbprb kbQFE KB293197
©2004 Microsoft Corporation. All rights reserved.