Error Message May Occur If You Install Services for Macintosh (293181)

The information in this article applies to:

Microsoft BackOffice Small Business Server 4.5

This article was previously published under Q293181

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

If you install Services for Macintosh, you may receive the following error message:

Setup cannot add the print processor for the Print Server for Macintosh. Macintosh workstations will be unable to print postscript jobs to a non-postscript printer on the Windows NT server network.

CAUSE

This issue can occur if there is a corrupt registry key from a previous installation of Services for Macintosh.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue:

Start Registry Editor (Regedt32).
Delete the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors\SFMPSPRT
Restart the server.
Reinstall Services for Macintosh.

Modification Type:	Minor	Last Reviewed:	1/18/2006
Keywords:	kberrmsg kbprb kbsetup KB293181