Error Message: WAOL Caused an Invalid Page Fault in Module Kernel32.dll (293165)

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS

When you start AOL and then attempt to browse to any Web site, you may receive an error message similar to the following:

WAOL caused Invalid Page Fault in module kernel32.dll

AOL may then quit unexpectedly (crash), or your computer may stop responding (hang).

CAUSE

This behavior can occur if more than one version of AOL is installed on your computer. Under this scenario, two versions of the same file may be installed. As a result, the program may stop responding or quit unexpectedly when AOL attempts to access one of these files, and you may then receive the error message described in the "Symptoms" section of this article.

RESOLUTION

To resolve this issue, contact AOL for assistance to remove the additional instance (or instances) of the AOL installation on your computer.

After you have removed the additional instance of AOL from your computer, run the Microsoft Internet Explorer Repair tool. To do this, follow these steps:

Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
On the Install/Uninstall tab, click Microsoft Internet Explorer, and then click Add/Remove.
When the Internet Explorer dialog box appears, click Repair Internet Explorer, and then click OK.