OL2002: "Send" Functions Missing After Upgrade from Outlook Express with Only a Hotmail Account (293075)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q293075

SYMPTOMS

After you upgrade from Microsoft Outlook Express to Outlook 2002, the toolbar has no Send button and the File menu has neither a Send command nor a Mail Messages command. This occurs when a Hotmail account is the only account you have in Outlook Express.

CAUSE

This behavior occurs because Outlook 2002 does not import Hotmail information from Outlook Express.

WORKAROUND

To work around this behavior, set up an Outlook account that points to the Hotmail account:
  1. On the Tools menu, click E-mail Accounts.
  2. Click Add a new e-mail account, and then click Next.
  3. Click HTTP, and then click Next.
  4. Type your user and logon information, and then click Next. Click Finish.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbbug kbnofix KB293075
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