"Error 500 Internal Server Error" Message May Be Displayed When You Use Nokia 7110 or EZOS WAP Browser (292805)

The information in this article applies to:

Microsoft Mobile Information 2001 Server

This article was previously published under Q292805

SYMPTOMS

When you view a folder list of a Microsoft Exchange Server 5.5 mailbox by using Outlook Mobile Access (a program that is included with Mobile Information Server) with either a Nokia 7110 or EZOS Wireless Application Protocol (WAP) browser, you may receive the following error message:

Error 500 - Internal Server Error

CAUSE

This problem can occur if you have used folder names that are made up of accented and/or extended characters. The Unicode Transmission Format 8 protocol (UTF-8) encoding for these folder names exceeds the maximum length that can be assembled and received by the preceding WAP browsers.

WORKAROUND

To work around this problem, use folder names that have fewer extended characters, or use folder names that do not contain any extended characters.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:	Minor	Last Reviewed:	4/25/2005
Keywords:	kbbug kberrmsg KB292805