OFF2001: Microsoft Office Manager Starts Wrong Program When Multiple Versions of Office Are Installed (292784)


The information in this article applies to:

  • Microsoft Entourage 2001 for Mac
  • Microsoft Excel 2001 for Mac
  • Microsoft PowerPoint 2001 for Macintosh
  • Microsoft Word 2001 for Macintosh
  • Microsoft Office 98 Macintosh Edition
This article was previously published under Q292784

SYMPTOMS

When you select a program from the Microsoft Office Manager (MOM), the correct program is not started.

NOTE: This behavior occurs most frequently if both Microsoft Office 98 and Microsoft Office 2001 are installed and listed in the Microsoft Office Manager.

RESOLUTION

To resolve this problem, you must reset the paths to the appropriate programs in the Microsoft Office Manager Customize dialog box. To do this, follow these steps:
  1. Click the Microsoft Office Manager menu, and then select Customize on the pop-up menu.
  2. In the Customize dialog box, click to select a program from the Menu and QuickLaunch items, and then click Edit.
  3. In the Edit Office Manager Item dialog box, click Change.
  4. In the New Office Manager Item dialog box, navigate to and select the appropriate program icon, and then click Choose.
  5. In the Edit Office Manager Item dialog box, click OK.
  6. Repeat steps 2 through 5 for all programs that display the behavior described in the "Symptoms" section.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/25/2003
Keywords:kbbug kbnofix KB292784
©2003 Microsoft Corporation. All rights reserved.