Terminal Services-Specific Programs Stop Responding (292548)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
This article was previously published under Q292548

SYMPTOMS

Programs such as Quser.exe, Tsadmin.exe, and other Terminal Services-specific programs may stop responding (hang). This may also affect the Citrix ICA browser that calls the same function to query session information.

CAUSE

There is a race condition that can cause a thread to wait forever.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time    Version        Size    File name
   --------------------------------------------------------
   21-Sep-2001  17:32   5.0.2195.4004  12,768  Tdasync.sys
   21-Sep-2001  17:32   5.0.2195.4004  20,064  Tdipx.sys
   21-Sep-2001  17:32   5.0.2195.4004  17,632  Tdnetb.sys
   21-Sep-2001  17:32   5.0.2195.4004  10,624  Tdpipe.sys
   21-Sep-2001  17:32   5.0.2195.4004  17,568  Tdspx.sys
   21-Sep-2001  17:32   5.0.2195.4004  18,304  Tdtcp.sys

To resolve this problem, obtain and install the hotfix that is referenced in this section.

If you use a Terminal Server that is configured to use only RDP, you may be able to resolve this problem by obtaining and installing Windows 2000 Security Rollup Package 1 (SRP1). For additional information about SRP1, click the article number below to view the article in the Microsoft Knowledge Base:

311401 Windows 2000 Security Rollup Package 1 (SRP1), January 2002

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbTermServ kbui kbWin2000PreSP3Fix kbWin2000sp3fix KB292548
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