All Word 2002 document page numbers are unexpectedly changed to 0 (zero) (292158)


The information in this article applies to:

  • Microsoft Word 2002
This article was previously published under Q292158

SYMPTOMS

All the page numbers in a Microsoft Word document are unexpectedly changed to 0 (zero).

NOTE: This behavior causes the page numbers to be both displayed and printed as 0.

CAUSE

This behavior may occur if both of the following conditions are true:
  • You insert a table into the header or footer section of a Word document.

    -and-
  • You insert a drawing object into a cell in the table.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP Word 2002 Public Update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later:
Date          Time   Size       File name 
---------------------------------------------------------
02-Nov-2002   00:09  5,554,748  Winword.msp 
02-Nov-2002   00:54  6,630,980  Winwordff.msp

After the hotfix is installed, the following files will have the listed attributes or later: 
Date         Time   Version      Size        File name 
-------------------------------------------------------- 
15-Oct-2002  03:31  10.0.4524.0  10,170,368  Winword.exe

WORKAROUND

To work around this issue, remove the drawing object from the table, and then insert the drawing object directly into the header or footer (not in a table cell).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbQFE KBHotfixServer kbHotfixRollup kbfix kbbug KB292158
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