Word 2000 quits when you use the Web Page Wizard on a computer that has Word 2002 installed (292156)

The information in this article applies to:

Microsoft Word 2002
Microsoft Word 2000

This article was previously published under Q292156

SYMPTOMS

When you attempt to use the Microsoft Word 2000 Web Page Wizard, Word may quit (crashes), and then you receive the following error message:

Winword has caused an error in <unknown>. Winword will now close.

If you continue to experience problems, try restarting your computer.

CAUSE

This behavior occurs when the following conditions are true:

You install Word 2000.

-and-
You install Microsoft Word 2002 and choose to keep Word 2000 installed on the computer.

-and-
You start Word 2000 and use the Web Page Wizard.

For additional information about using more than one version of Microsoft Office on a single computer, click the article number below to view the article in the Microsoft Knowledge Base:

290576 OFFXP: Running Multiple Versions of Microsoft Office

WORKAROUND

To work around this issue, use the Word 2002 Web Page Wizard. To do this, follow these steps:

Start Word 2002.
On the File menu, click New.
In the New Document task pane, click General Templates.
In the Templates dialog box, click the Web Pages tab.
Click Web Page Wizard, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:	Minor	Last Reviewed:	7/27/2006
Keywords:	kbbug kberrmsg kbpending KB292156