OAER: Word Stops Responding After You Press an Arrow Key in the Caption Dialog Box (292142)


The information in this article applies to:

  • Microsoft Office XP Application Error Report
  • Microsoft Word 2002
This article was previously published under Q292142

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE

This article describes shut down problem that can have the following error signatures: 
App Name      App Version      Module Name      Module Version      Offset
--------------------------------------------------------------------------
winword.exe   10.0.2627.0      winword.exe      10.0.2627.0        004c1be3

SYMPTOMS

In Microsoft Word 2002, when you press an ARROW key while your insertion point is in the Caption box in the Insert Caption dialog box, you receive the following error message and Word 2002 may stop responding (hang).
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
Note When you view the data in the error report, the report contains an error signature that is similar to the error signature that is listed at the begining of this article.

CAUSE

This problem occurs when you follow these steps:
  1. On the Insert menu, point to Reference, and then click Caption.
  2. Open the Label list, and then click any item.
  3. Put the insertion point in the Caption box.
  4. Press an ARROW key three or more times.

WORKAROUND

To work around this problem, do not press an ARROW key while the insertion point is in the Caption box.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly

REFERENCES

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

296493 WD2002: Error Message: Microsoft Word Has Encountered a Problem and Needs to Close

Modification Type:MinorLast Reviewed:10/10/2006
Keywords:kbbug kbdta kberrmsg kbgrpMOSE kbnofix kbProd2Web KB292142
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