WD2002: Word Stops Responding When You Save Changes to a Mail Merge Document (292129)


The information in this article applies to:

  • Microsoft Word 2002
This article was previously published under Q292129

SYMPTOMS

When you attempt to save changes in a mail merge document, Microsoft Word 2002 may stop responding (hang). Additionally, you may receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

CAUSE

This behavior can occur if all of the following conditions are true:
  • No recently used documents are listed in the Word 2002 New Document task pane.
  • You create a Mail Merge document.
  • You save that document to a Web folder location.
  • You change the document and then attempt to save it.

    NOTE: This behavior can also occur when you make changes to the document, quit Word, and then click Yes when prompted to save your changes.

WORKAROUND

To work around this issue, do not click Save to save the changes to the document. Instead, to save the changes, follow these steps.

NOTE: If you attempt to quit Word or to close the document and are prompted to save your changes, click Cancel to return to Word.
  1. In Word 2002, click Save As on the File menu.
  2. In the Save in list, click the Web folder that you want.
  3. In the File name box, type a new file name for the mail merge document. For example, type MailMerge 1.doc, and then click Save.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:8/6/2002
Keywords:kbbug kberrmsg kbInvalidPageFault KB292129
©2002 Microsoft Corporation. All rights reserved.