Use Printer Offline Is Not Available for Network Printers (292049)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition
This article was previously published under Q292049

SYMPTOMS

When you try to use the "Use Printer Offline" feature, the or one that is similar to it:
There was an error found when printing the document "Print.txt" to LPT1 Access is Denied.
Do you want to retry or cancel the job?
The "Use Printer Offline" feature is only available for local printers, for example, printers that are directly connected to LPT1. This is typically apparent because this feature is missing from printers that are connected with a UNC connection. However, this feature appears to be available when you connect to a network printer by using the net use command or by capturing the printer with the Novell Client.

CAUSE

This problem may occur because Windows does not save user's credentials, and if the client is rebooted, the spooler is unable to connect to the server to print the job that was originally printed offline.

RESOLUTION

To try to work around this problem, enable null sessions on the Windows server that hosts the print queue.

MORE INFORMATION

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/9/2003
Keywords:kb3rdparty kbenv kberrmsg kbprb kbprint KB292049
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