SMS: The Install Status May Be Missing for Advertised Programs That Generate Status .mif Files (292030)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q292030

SYMPTOMS

When you advertise programs to Microsoft Windows 95-based or to Microsoft Windows 98-based client computers that must be restarted, you may receive a "no success" or a "failure status" message in the Status Message Viewer. When you examine the Cqmgr32.log file on the client, you may receive the following log after the client is restarted:
-Servicing Destination[CAP List for site W2K,statmsgs.box\]
Destination[CAP List for site W2K,statmsgs.box\] is inaccessible
-Destination[CAP List for site W2K,statmsgs.box\] retry set to 1
Copy cycle finished normally
Starting Copy Cycle no. 2
'OK to Process' event unsignalled
-Servicing Destination[CAP List for site W2K,statmsgs.box\]
-Destination[CAP List for site W2K,statmsgs.box\] not yet ready for retry
-Destination[CAP List for site W2K,statmsgs.box\] retry set to 1
Copy cycle finished normally
NOTE: You must replace the preceding "W2K" site code with the client-assigned site code.

CAUSE

This problem can occur when the After Running option is set to Program restarts Computer in the Properties section of the advertised program, and if the program requests that the client must be restarted. This problem only occurs when the program successfully creates a status .mif file. Typically, this problem occurs in environments where users tend to turn off their computers before they leave the office.

WORKAROUND

To work around this problem, use either of the following methods:
  • Rewrite or modify the advertised program, if possible, to suppress the restart process and to change the After Running option to SMS Restarts Computer in the Properties section of the advertised program.
  • Ensure that users do not turn off their computers when they leave the office.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

On some clients, Copy Queue Manager may not be able to initialize correctly upon startup, which can produce an inaccessible connection to a client access point. When the new success status message item is submitted to Copy Queue Manager moments later, the message is not successfully copied to the client access point, but the message can remain in the queue and can be retried after the next wake-up cycle of Copy Queue Manager.

The default Copy Queue Manager cycle is 1380 minutes (23 hours). Users who tend to turn off their computers when they leave the office never enable this wake-up cycle to reach its schedule. A new Copy Queue Manager cycle can occur after a subsequent restart of the client, but the cycle is likely to be unsuccessful because of the same initialization failure which caused the initial problem. As a consequence, the Copy Queue Manager item is deleted after its configured item lifetime which by default is set to every 11520 minutes (eight days).

If the advertised program does not report a status .mif file, refer to the related article:

292261 SMS: The Install Status May Be Missing for Advertised Programs That Do Not Generate Status .mif Files

Modification Type:MinorLast Reviewed:1/14/2006
Keywords:kbAdvertisement kbBug kbCAP kbClient kberrmsg kbnofix kbPackage kbsmsAdmin kbSoftwareDist kbStatSum KB292030
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