Sound or movie objects play incorrectly or not at all in PowerPoint (291910)


The information in this article applies to:

  • Microsoft Office PowerPoint 2003
  • Microsoft PowerPoint 2002
This article was previously published under Q291910
For a Microsoft PowerPoint 2000 version of this article, see 212286.
For a Microsoft PowerPoint 97 version of this article, see 190331.

SYMPTOMS

If you insert a sound or movie object or apply a sound to the build of an object in your PowerPoint slide presentation, the sound or movie object may play incorrectly, or it may not play at all.

CAUSE

Your computer may lack the Windows CODECs (compressor/decompressor) needed for audio or video.

RESOLUTION

For more information about how to troubleshoot inserting movies and sounds into PowerPoint, please refer to the following online troubleshooter:

PowerPoint 2000 Movie Troubleshooter

NOTE: This troubleshooter was written for Microsoft PowerPoint 2000, but all steps and technical information included also apply to Microsoft PowerPoint 2002.
Modification Type:MajorLast Reviewed:10/11/2006
Keywords:kbtshoot kbslideshow kbprb kbsound KB291910
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