Upgrade from Commerce Server 2000 Evaluation Edition Causes Setup to Stop Responding During Timebomb Warning Period (291386)


The information in this article applies to:

  • Microsoft Commerce Server 2000
This article was previously published under Q291386

SYMPTOMS

When you are upgrading from the Commerce Server 2000 Evaluation Edition, the Setup program may stop responding due to an error that causes the installer to fail. When this occurs, you cannot restart the setup process. This problem only occurs within 10 days of the Evaluation period expiration. Registering the DLLs during the timebomb warning period causes the Regsvr32.exe to stop responding as well.

CAUSE

A message box is created by the expiration code. However, due to the service context, it cannot be displayed, which results in a hung thread.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Commerce Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date      Time                 Size    File name     
   ------------------------------------------------------
   03/06/2001  07:47p  4.0.0.1654 127,248 Commerce.dll
   03/06/2001  07:49p  4.0.0.1654  74,000 CS40_CA.dll
   03/06/2001  07:47p  4.0.0.1654  90,384 MscsPageGen.dll
   03/06/2001  07:49p  4.0.0.1654 172,304 MSCSSnapIn.dll
   03/06/2001  07:49p  4.0.0.1654 217,360 PipeConfig.dll
   03/06/2001  07:47p  4.0.0.1654 155,920 pipeline.dll

STATUS

Microsoft has confirmed that this is a problem in Commerce Server 2000.

MORE INFORMATION

The Evaluation Edition of Microsoft Commerce Server 2000 has been updated to include the resolution to these issues. It is available on the following Web page:

http://www.microsoft.com/commerceserver/evaluation/trial/evalDL.asp

Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB291386
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