Pressing Windows Logo Key Causes Hang with Windows Journal Hook (291362)
The information in this article applies to:
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98
This article was previously published under Q291362 SYMPTOMS
If you start a program that installs a Windows Journal hook (WH_JOURNALRECORD) with a call to SetWindowsHookEx, and you then press the Windows Logo key, the computer may stop responding (hang) and may generate an error in Kernel32.
CAUSE
This behavior is caused by a problem in User.exe. When you press the Windows Logo key, User.exe cancels journaling, which results in an internal variable being set to null. The problem is that User.exe immediately attempts to dereference this same variable after it has been set to null.
RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Operating system
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5/10/2001 1:29pm 4.10.0.2001 549,664 User.exe Windows 98
5/10/2001 1:31pm 4.10.0.2001 55,296 User32.dll Windows 98
4/19/2001 8:33am 4.10.0.2231 549,792 User.exe Windows 98
Second Edition
4/19/2001 8:36am 4.10.0.2231 55,296 User32.dll Windows 98
Second Edition
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type: | Minor | Last Reviewed: | 10/18/2005 |
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Keywords: | kbHotfixServer kbQFE kbenv kbfix kbprb kbQFE KB291362 |
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