RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes
or later:
Date Time Version Size File name Platform
--------------------------------------------------------------------------
03/12/2001 11:56:57p 0.0.0.0000 4,589,724 OFF9MISC_Admin.msp x86
03/12/2001 10:54:05p 0.0.0.0000 2,387,004 OFF9MISC.msp x86
After the hotfix is installed, the following files will have the listed
attributes or later:
Date Time Version Size File name Platform
--------------------------------------------------------------------------
06/27/2000 01:17:00p 1.1.0.4130 49,152 chapi3t1.dll x86
02/28/2001 10:03:37p 9.1.0.5028 1,843,246 graph9.exe x86
05/05/2000 03:22:32p 9.0.0.4105 561,209 msonsext.dll x86
08/30/2000 04:25:26p 9.0.0.4430 1,089,536 msqry32.exe x86
09/06/2000 12:49:16p 9.0.0.4309 3,076,141 ocp.dll x86
12/07/2000 08:33:16p 3.0.1.2 777,728 photoed.exe x86