XIMS: High CPU Use by Inetinfo.exe Process Degrades E-mail Delivery (291248)



The information in this article applies to:

  • Microsoft Exchange 2000 Server

This article was previously published under Q291248

SYMPTOMS

Exchange 2000 clients that use the Post Office Protocol version 3 (POP3), Internet Message Access Protocol Version 4rev1 (IMAP4), or Hypertext Transfer Protocol (HTTP) protocol to connect to the server may experience degraded performance in e-mail delivery. On the Microsoft Windows 2000-based computer that is running Exchange 2000, Performance Monitor or Task Monitor shows that the Inetinfo.exe process is consuming 100 percent of the CPU time for an extended period of time.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Transport

File nameVersion
Reapi.dll6.0.4418.74
Resvc.dll6.0.4418.74
Phatq.dll6.0.4418.74
Tranmsg.dll4418.74
Mtaroute.dll6.0.4418.74

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

Modification Type:MinorLast Reviewed:6/5/2003
Keywords:kbbug kbExchange2000preSP1fix kbfix kbQFE KB291248