You cannot recover a document that is protected with a password if the password is lost in Word (290948)
The information in this article applies to:
- Microsoft Office Word 2003
- Microsoft Word 2002
This article was previously published under Q290948
For a Microsoft Word 2000 version of this article, see 212135.
For a Microsoft Word
97 version of this article, see 197203.
For a Microsoft Word version of this article, see 84545.
SUMMARY In Microsoft Word, a password-protected document cannot be
recovered if the password for that document is lost or forgotten. Microsoft
does not offer a service to retrieve documents to which passwords have been
added, nor does it offer any information about such services or processes.
MORE INFORMATION The policy described in the "Symptoms" section of this
article is intended to prevent any damages to Word users who rely on
the security that their passwords provide. To recover a password-protected
document, you must remember the assigned password.
Note Remember that passwords are case sensitive. If you used a
combination of uppercase and lowercase letters when you set up your password,
you must use the same combination when you use the password to access your
document. Also, before you type your password, verify that the CAPS LOCK key is
not active.
| Modification Type: | Major | Last Reviewed: | 9/25/2006 |
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| Keywords: | kbpasswords kbhowto kbpolicy KB290948 |
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