OL2002: Text That You Insert into Field Is Missing (290781)

MORE INFORMATION

When an item is stored in a Microsoft Exchange Server mailbox, the number of characters is typically limited to 32 KB, whereas if the item is stored with a Personal Folders (.pst) file, the limit is typically 16 KB. For example, on an Exchange Server, the limit would be 32 KB characters for the sum of all user-defined fields. Also, the total data for the sum of all standard fields must not exceed 32 KB.

Note that text stored using a double-byte character set (DBCS) used in various localized versions of Outlook will reduce the amount of text stored by one-half.

Outlook does not generate a warning when the item is saved. It will appear to save without any problems. However, when the item is opened, the text is missing and not accessible using either the Outlook interface or the Outlook object model.

Steps to Reproduce Problem

Microsoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This article assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft support professionals can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs. If you have limited programming experience, you may want to contact a Microsoft Certified Partner or the Microsoft fee-based consulting line at (800) 936-5200. For more information about Microsoft Certified Partners, please visit the following Microsoft Web site: For more information about the support options that are available and about how to contact Microsoft, visit the following Microsoft Web site: To create a sample contact form that you can use to test the limits in your environment, follow these steps:

1. Open a new contact.
2. On the Tools menu, point to Forms, and then click Design This Form.
3. Click the P.2 page of the form.
4. Use the Field Chooser to create two new fields of type Text and then drag those fields onto the form. These two fields should be named Field1 and Field2.
5. Right-click the first text box and then click Properties. On the Display tab, click to select the Multi-line option and click OK. Repeat this process for the second textbox control.
6. Use the Field Chooser to drag the Mileage field onto the form. The Mileage field is listed in the "All Contact Fields" list at the top of the Field Chooser.
7. On the Form menu, click Control Toolbox. Drag a command button control from the Control Toolbox. Right-click the command button and click Properties. On the Display tab, change the name of the control to cmdCheckSizes and change the caption to Check Sizes.
8. On the Form menu, click View Code. Enter the following Visual Basic Scripting Edition (VBScript) code and then close the Script Editor:

   Sub cmdCheckSizes_Click()
   
      Set F1 = Item.UserProperties.Find("Field1")
      Set F2 = Item.UserProperties.Find("Field2")
   
      L1 = Len(F1)
      L2 = Len(F2)
      Total = L1 + L2
   
      strMsg = "Custom fields: " & L1 & " + " & L2 & " = " & Total
      strMsg = strMsg & Chr(13) & "Mileage field: " & Len(Item.Mileage)
      MsgBox strMsg
   
   End Sub
   					

9. Resize and move the three textbox controls so that the three fields take up most of the form page.
10. On the Tools menu, point to Forms, and then click Publish Form.
11. Verify that the form is set to publish in the Contacts folder, enter Field Size Tester as the Display Name, and then click Publish.
12. Close and do not save changes to the form.
13. On the Actions menu, click New Field Size Tester.

You can then enter various amounts of data into the fields on the P.2 page of the form and use the Check Sizes button to keep track of how much data is being placed into the fields.