An Office XP program immediately quits on computers that are running the Windows NT 4.0, Windows 2000, or Windows XP operating systems (290231)

RESOLUTION

1. Quit all Microsoft Windows programs.
2. Click Start and then click Run.
3. In the Open box, type Regedt32.exe and then click OK.
4. Select the HKEY_LOCAL_MACHINE on Local Machine window.
5. Locate and then select the following key:

   \Software\Microsoft\Office

6. Follow the steps for your version of Microsoft Windows.For Microsoft Windows NT 4.0:
   1. On the Security menu, click Permissions. If the permissions on this key or its subkeys are set so that the Windows Installer cannot update the key, you may experience the problem described in the "Symptoms" section of this article.
      
      The following table lists the default registry permissions on this key.

       Name                            Permissions
       ----------------------------------------------
       Creator Owner                   Full Control
       Everyone                        Special Access
       <machine name>\Administrators   Full Control
       System                          Full Control
      						

      Note The following items are all turned on for the Special Access permissions for the Everyone group:

      Query Value
      Set Value
      Create Subkey
      Enumerate Subkeys
      Notify
      Delete
      Read Control

      The permissions that you set for this key and its subkeys vary, according to your situation. If you want to confirm whether this is a permissions issue, change your permissions on the Office key to match those above.
      
      Note Make sure that you click to select the Replace permission on existing subkeys check box.
      
      
   2. Click OK in the Registry Key Permissions dialog box.
   3. Click Yes when you are prompted to replace the permissions on existing subkeys.
   4. On the Registry menu, click Exit.
   5. Start one of the Office programs.
   For Microsoft Windows 2000:
   1. On the Security menu, click Permissions. If the permissions on this key or its subkeys are set so that the Windows Installer cannot update the key, you may experience the problem described in the "Symptoms" section.
      
      The following table lists the default registry permissions on this key.

      
       Name                            Permissions
       ----------------------------------------------
       Creator Owner                   Full Control
       Users                           Read
       Power Users                     Special
       Administrators                  Full Control
       System                          Full Control
      
      						

      Note The following items are all turned on for the Special permissions for the Power Users group:

      Query Value
      Set Value
      Create Subkey
      Enumerate Subkeys
      Notify
      Delete
      Read Control

      The following items are all turned on for the Read permissions for the Users group:

      Query Value Enumerate Subkeys
      Notify Read Control

      The permissions that you set for this key and its subkeys vary, according to your situation. If you want to confirm whether this is a permissions issue, change your permissions on the Office key to match those above.
   2. In the Permissions for Office dialog box, click Advanced.
   3. Click to select the Reset permissions on all child objects check box, and then clear the Allow Inheritable permissions from parent to propagate to this object check box. Click Copy when you are prompted to copy or remove inherited permissions.
   4. For any object listed that does not have the Full Control permissions as stated earlier in this article, select the object, click View/Edit, and then verify the missing permissions.
   5. Click OK and then click Yes when you are prompted to remove explicitly defined permissions on all child objects.
   6. Click OK in the Permissions for Office dialog box.
   7. On the Registry menu, click Exit.
   For Microsoft Windows XP:
   1. On the Edit menu, click Permissions.
   2. Click the registry key for the user who is currently logged on, and ensure that Read and Full Control permissions are both set to Allow.
   3. Click the Advanced button, ensure that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.
   4. Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box, and clear the Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here check box.
   5. Click Apply, and then click Yes when you are prompted to continue.
   6. Click OK, and then click OK again.
   7. On the Registry menu, click Exit.