XADM: Cannot Apply Exchange Server 5.5 SP3 with Error 0xc0020002 (290226)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q290226 SYMPTOMS
An error message occurs when you try to apply Exchange Server 5.5 Service Pack 3 (SP3) after you receive the following message:
Setup will reinstall Microsoft Exchange Server files for your current Setup Configuration. Existing databases will be preserved, but the Microsoft Exchange services will be stopped during the reinstall.
The error message is:
The System cannot find the file specified:
Microsoft Windows NT
ID no: 0xc0020002
When you check the Exchange Server Setup.log file, you may notice that only one line is logged in the file:
++++ Microsoft Exchange Setup initialized ++++
No information indicates which file cannot be found.
CAUSE
This issue can occur if you removed the Key Management Service (KMS) component incorrectly.
RESOLUTION
To resolve this issue, remove the KMS component and apply it again. If you cannot remove the KMS component when you run Setup.exe, you must remove it manually:
- Stop KMS.
- Start Registry Editor (Regedt32.exe).
- Remove the following registry keys:
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeKMS
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\KMServer
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Setup\Key Management Server
| Modification Type: | Minor | Last Reviewed: | 4/25/2005 |
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| Keywords: | kbprb KB290226 |
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