XADM: Exchange 2000 Logs Event 3804 Caused by Long Running Transactions (290168)



The information in this article applies to:

  • Microsoft Exchange 2000 Server

This article was previously published under Q290168

SYMPTOMS

The Exchange 2000 Server information store may log events similar to the following in the Application event log:

Event ID: 3804
Source: MSExchangeIS
Description:
The version store for instance 2 ("10e57b63-9a62-49d6-b508-409d7b88bae1") has reached its maximum size of 155Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back. Possible long-running transaction:

SessionId: 0x8E610960
Session-context: 0x00000000
Session-context ThreadId: 0x00000F90

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CAUSE

This behavior is caused by a JET database problem, where a complex transaction is using an excessive amount of resources.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

File nameVersion
Store.exe6.0.4418.66

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Modification Type:MajorLast Reviewed:7/17/2006
Keywords:kbbug kbExchange2000preSP1fix kbfix kbQFE KB290168