OL2002: You Cannot Select the Top E-mail Account As the Default (289930)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q289930

SYMPTOMS

If you create more than one e-mail account, set the top e-mail account as the default account, and remove that default e-mail account, the next e-mail account in line is not automatically set as the default e-mail account and the Set as Default option is unavailable.

CAUSE

This problem occurs because the E-mail Accounts dialog box does not update correctly.

WORKAROUND

To work around this problem, click Finish to exit the E-mail Accounts dialog box, and then re-open the E-mail Accounts dialog box. The next e-mail account in line is automatically set as the default. Use the following steps to open the E-mail Accounts dialog box:
  1. On the Tools menu, click E-mail Accounts.
  2. Under E-mail, click to select the View or change existing e-mail accounts check box, and then click Next.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbbug kbpending KB289930
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