Unable to Open TIF Files with Internet Explorer 5.0 After Uninstalling Graphics Program (289906)


The information in this article applies to:

  • Microsoft Internet Explorer 5.0 for Windows NT 4.0
This article was previously published under Q289906

SYMPTOMS

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry



After you remove a graphics program that you formerly used to handle all graphics file types, and you then reassociate graphics file types with Wang Imaging (a standard component of Microsoft Windows NT 4.0), you may receive the following error message when you try to use Internet Explorer 5.0 to open a .tif file:

No viewer available for the type of data you are trying to open. The content type is image/tif.

However, the Wang Imaging software opens the file successfully from the desktop.

CAUSE

This behavior can occur because the registry still contains data associated with the old graphics program.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To resolve this issue, remove the values associated with the old graphics program:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate the following registry key, and then locate the values associated with the old graphics program:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extensions

    NOTE: This registry key is one path; it has been wrapped for readability.

  3. Double-click the value that contains the reference, delete the data from the Editor dialog box that appears, and then click OK.
  4. Locate the following registry key, and then locate the values associated with the old graphics program:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\MIME keys

    NOTE: This registry key is one path; it has been wrapped for readability.

  5. Double-click the value that contains the reference, delete the data from the Editor dialog box that appears, and then click OK.
  6. Quit Registry Editor.
Modification Type:MajorLast Reviewed:10/1/2002
Keywords:kbprb KB289906
©2002 Microsoft Corporation. All rights reserved.