Profiles Are Not Saved to the Roaming Profile Location on Windows NT Workstation 4.0 (289848)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0 SP4
  • Microsoft Windows NT Workstation 4.0 SP5
This article was previously published under Q289848
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

SYMPTOMS

When you are logged on to a computer that is running Windows NT Workstation 4.0 Service Pack 4 or Service Pack 5, profiles may not be saved to the location specified for roaming profiles.

CAUSE

This behavior can occur if both Rockwell's DeskSet and Norton AntiVirus are installed on the computer, causing the profile to lock.

RESOLUTION

To resolve this behavior, contact Symantec or Rockwell.

WORKAROUND

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

To work around this behavior, remove either Norton AntiVirus or DeskSet.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Symantec or Rockwell, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:2/3/2005
Keywords:kbprb KB289848
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