Sony Portable Computer Displays Orange and Black Screen and Stops Responding at Shutdown (289806)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q289806

SYMPTOMS

When you try to shut down a Sony portable computer that is running Windows Millennium Edition (Me), the screen may appear black with vertical orange bars, and the computer may stop responding (hang).

CAUSE

This behavior can occur if Sony's battery management software, which displays how much power is available, is listed twice under the System.ini file.

RESOLUTION

To resolve this behavior, click to clear the check box for the second instance of the software path in the [386Enh] folder:
  1. On the Start menu, click Run, and then type msconfig.
  2. Click OK, and then click the System.ini tab.
  3. Locate the [386Enh] folder, and then click to clear the second instance of the device=C:\PROGRA~1\BATTER~1\vsbs.386 check box.
  4. Click OK, and then restart the computer.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Sony Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:9/29/2004
Keywords:kbprb KB289806
©2004 Microsoft Corporation. All rights reserved.