Unable to connect to ISP by using DSL in Windows Millennium Edition, in Windows 2000 Professional, in Windows NT Workstation 4.0, in Windows 98, and in Windows 95 (289802)



The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 2000 Professional
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
  • Microsoft Windows 95

This article was previously published under Q289802

SYMPTOMS

When you try to start your Internet Service Provider (ISP) connection, which uses Digital Subscriber Line (DSL), one of the following error messages may appear:
E0041: Failed on create device: NTSPPP3
OR
Windows stopped responding while attempting to start this device and therefore will never attempt to try to start this device again - Code 11

CAUSE

This behavior can occur if the Point to Point Protocol over Ethernet (PPPoE) adapter is incompatible with DSL.

RESOLUTION

To resolve this behavior, contact your ISP or DSL provider for specific settings and hardware requirements.

Modification Type:MinorLast Reviewed:12/21/2004
Keywords:kbprb KB289802