Computer Hangs After You Install Windows Me on a Computer with Creative Labs Sound Blaster Device (289800)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q289800

SYMPTOMS

When you restart the computer after installing Microsoft Windows Millennium Edition (Me), you may find that the computer stops responding (hangs). This occurs on a computer equipped with a Creative Labs Sound Blaster Live! device.

CAUSE

This behavior can occur because of the Creative Labs Sound Blaster Live! drivers, which are legacy (emulation) drivers.

RESOLUTION

To work around this behavior, disable the Creative Labs device.

MORE INFORMATION

Legacy drivers (also known as emulation drivers) are drivers used in a real-mode MS-DOS-based environment, which is nonexistent in Windows Me. Disabling this driver will not affect the performance of the system in Windows Me or the sound in a virtual MS-DOS mode.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Creative Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:9/29/2004
Keywords:kbprb KB289800
©2004 Microsoft Corporation. All rights reserved.