Desktop Is White and Error Message Reports a Windows Explorer Error in Browseui.dll (289799)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q289799

SYMPTOMS

When you start a computer that is running Microsoft Windows Millennium Edition (Me), the desktop may appear white and the following error message may appear:
Explorer has caused an error in Browseui.dll
You then receive a prompt to change the desktop settings because Active Desktop is turned off. However, when you try to change the settings, the same error message appears, and then the computer stops responding (hangs).

RESOLUTION

To resolve the issue, run the Registry Scan utility:
  1. Restart your computer using the Windows Me emergency startup disk.
  2. Use the arrow key on your keyboard to select Start Computer Without CD-ROM Support, and then press ENTER.
  3. At the prompt type scanreg /fix, and then press ENTER.
  4. After the ScanReg process is complete, restart your computer.
The Registry Scan utility finds and removes corrupted registry entries and system files. Those files are then replaced with a working copy of the files.

MORE INFORMATION

Renaming the Browseui.dll in the C:\Windows\System folder and extracting it from the Win_10.cab file does not fix the behavior because there are registry entries associated with the configuration of this file.
Modification Type:MinorLast Reviewed:9/29/2004
Keywords:kbprb KB289799
©2004 Microsoft Corporation. All rights reserved.