XCON: MTA May Crash When You View Exchange 2000 X.400 Queues in Exchange Server 5.5 Exchange Server Administrator Program (289746)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange Server 5.5
  • Microsoft Exchange 2000 Enterprise Server
This article was previously published under Q289746

SYMPTOMS

If you connect to a Exchange Server 5.5 computer by using the Exchange Server 5.5 Exchange Server Administrator program, browse to an Exchange 2000 server in the same site and click X.400, click the Queues tab, and then click the queue for the Exchange Server 5.5 computer in the Exchange 2000 Server queues, the Exchange MTA Stacks (MSExchangeMTA) service may stop.

The following error message may be logged in the Application event log:
Event Type: Error Event Source: MSExchangeMTA Event Category: Directory Access Event ID: 155 Date: 11/01/2000 Time: 8:45:00 AM User: N/A Computer: server_name Description: An error occurred while reading information for directory name (DN) from the directory. [MTA OPERATOR 21 38] (12)

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

MORE INFORMATION

After you apply Microsoft Exchange 2000 Server SP1, you may receive the following error message:
The Administrator program could not connect to server server_name. Be sure the message transfer agent service is running on server_name.
Modification Type:MinorLast Reviewed:10/26/2005
Keywords:kbbug kberrmsg kbfix KB289746
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