OL2002: Use Different Outlook Versions to Process Tracking (289540)

The information in this article applies to:

Microsoft Outlook 2002

This article was previously published under Q289540

SYMPTOMS

Processing and tracking responses can have inconsistent results when two different versions of Microsoft Outlook are open to the same user mailbox at the same time.

CAUSE

This behavior can occur because the tracking of responses is processed when the Microsoft Outlook client is idle. When two different versions of Outlook are open, the tracking results are inconsistent because of the different methods in the different versions of Outlook to process incoming message responses.

RESOLUTION

To resolve this behavior, install the same version of the Outlook client program on all computers that access the same mailbox.

MORE INFORMATION

Microsoft recommends that you only use a single session of Outlook at a time when you view the default mailbox, and that you use the same version of the client program when you roam. For additional information about know issues when you roam using different versions of Outlook, click the article number below to view the article in the Microsoft Knowledge Base:

287730 OL2002: (CW) Roaming Using Different Outlook Versions

Modification Type:	Major	Last Reviewed:	2/27/2002
Keywords:	kbprb KB289540