SYMPTOMS
A Windows 2000-based print server may randomly stop
responding (hang) with a "Stop" error message on a blue screen. The stop code
is 0xC2, and the first parameter is always 0x00000007. When this occurs, you
may not be able to log on until you restart the computer several times and
receive several "Stop" error messages. When you finally log on to the computer,
the system event log on the server contains many printing-related error
messages.
The following example shows the parameters of a sample Stop
error message:
0xC2
(0x00000007,0x00000b86,0xa21fb2c0,0xa21fb2c8)
RESOLUTION
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
19-Feb-2001 23:27 5.0.2195.3080 222,480 Gdi32.dll
19-Feb-2001 23:27 5.0.2195.3055 379,152 User32.dll
19-Feb-2001 23:20 5.0.2195.3274 1,641,392 Win32k.sys
19-Feb-2001 23:27 5.0.2195.3071 243,472 Winsrv.dll