VPN Does Not Work When User Profile Is Set to Force Callback (289264)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q289264

SYMPTOMS

When a user has his or her profile set to enforce callback to a specific telephone number, if this user establishes a VPN connection and you are using Microsoft Internet Authentication Server (IAS) to authenticate users, the connection does not work.

CAUSE

When you are using VPN, callback to a specific telephone number is not possible.

RESOLUTION

To resolve this problem, install the following hotfix, and then make the following change to your IAS configuration:
  1. Open the IAS MMC Snap-in.
  2. Right-click Remote Access Policies, point to New Remote Access Policy, and then click Custom policy.
  3. Under policy conditions, choose "NAS-Port-Type" matches "Virtual (VPN)" then "Grant RAS permission"
  4. Click Edit profile, click Advanced, click Add, and then click Ignore-User-Dialin-Properties.
  5. Set the Ignore-User-Dialin-Properties attribute value to "TRUE".
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time   Version           Size     File name
   ----------------------------------------------------------
   09-Aug-2001  19:21                    413,696  Dnary.mdb
   11-Sep-2001  19:06  5.0.2195.4115      28,944  Iasacct.dll
   11-Sep-2001  19:06  5.0.2195.4115      97,040  Iasrad.dll
   11-Sep-2001  19:06  5.0.2195.4115      97,552  Iassam.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbnetwork kbWin2000PreSP3Fix kbWin2000sp3fix KB289264
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