Computer Hangs After Attempts to Use CD-ROM Drive on a Computer with Low Memory (289195)
The information in this article applies to:
- Microsoft Windows 2000 Server SP1
- Microsoft Windows 2000 Server SP2
- Microsoft Windows 2000 Advanced Server SP1
- Microsoft Windows 2000 Advanced Server SP2
- Microsoft Windows 2000 Professional SP1
- Microsoft Windows 2000 Professional SP2
This article was previously published under Q289195 SYMPTOMS
On a computer that has little memory available for processing, when you try to gain access to the CD-ROM drive, the computer may stop responding (hang) without warning and in no discernible pattern of behavior. This also may occur when you use Volume Control for the first time.
CAUSE
This behavior occurs when a device (CD-ROM drive or DVD drive) does not correctly process your first attempt to gain access to it. This causes subsequent attempts to enter a queue and remain there without being correctly handled. Eventually, all available memory is allocated to the drive, and the computer stops responding.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
STATUSMicrosoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 3.
| Modification Type: | Major | Last Reviewed: | 12/19/2003 |
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| Keywords: | kb3rdparty kbbug kbfix kbHardware kbOSWin2000fix kbsound kbWin2000sp3fix KB289195 |
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