Using English Version of Windows 2000, Cannot Dial from Portugal to Activate License Servers (289170)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Professional SP1
This article was previously published under Q289170
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to activate your license servers by telephone, calling from Portugal and using a computer that is running the English version of Windows 2000 Server, you cannot dial correctly.

CAUSE

This behavior occurs because the telephone number to dial begins with a zero (0) for dialing within the United States, instead of a 2 for dialing from Portugal.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

To resolve this behavior, use the registry to change the telephone number if you have already installed Terminal Services Licensing:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Start Registry Editor (Regedt32.exe).
  2. Locate the Portugal value under the following key in the registry:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\TermServLicensing\
    LrWiz\CSNumbers

    NOTE: The above registry key is one path; it has been wrapped for readability.

  3. Double-click Portugal, type 2141 54065, and then click OK.
  4. Quit Registry Editor.
NOTE: Installing Service Pack 1 may restore the incorrect phone number. You may have to perform these steps after the installation.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 2.
Modification Type:MajorLast Reviewed:11/19/2003
Keywords:kbbug kbenv kbfix kbnetwork kbWin2000PreSP2Fix KB289170
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