Print Jobs Larger Than 4 MB Do Not Print Completely (289162)
The information in this article applies to:
- Microsoft Windows 2000 Server SP1
- Microsoft Windows 2000 Advanced Server SP1
- Microsoft Windows 2000 Professional SP1
This article was previously published under Q289162 SYMPTOMS
When you print a print job that is 4 megabytes (MB) or larger, you receive either no output or just partial output from the printer.
CAUSE
This behavior can occur for jobs larger than 4 MB because the algorithm that the Graphical Display Interface (GDI) uses to determine the scan lines is incorrect. When the GDI uses this algorithm and then attempts to render the print job to the printer, it expects the actual number of scan lines to equal the flawed algorithm's prediction. When these numbers do not match, the GDI discards the print job as corrupted.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows 2000 Service Pack 2.
| Modification Type: | Major | Last Reviewed: | 11/19/2003 |
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| Keywords: | kbbug kbfix kbprint kbWin2000PreSP2Fix KB289162 |
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