The Computer May Stop Responding During the Shutdown Process When You Use the Sysprep Tool (288977)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

This article was previously published under Q288977

SYMPTOMS

When you use the Microsoft System Preparation (Sysprep) tool to create a disk image, the computer may stop responding during the shutdown process.

RESOLUTION

To resolve this behavior, you must install Sysprep version 1.1. This version supports the use of an additional switch, /forceshutdown.

To download Sysprep 1.1, refer to either of the following Microsoft Web sites:

http://www.microsoft.com/windows2000/downloads/

http://www.microsoft.com/windows2000/downloads/tools/sysprep/default.asp

When you have installed Sysprep 1.1, locate the Sysprep.exe file, and then use the sysprep.exe /forceshutdown command.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

259144 Computer May Hang After Using Sysprep on ACPI-Enabled Computer

The /forceshutdown switch is only available with Sysprep 1.1.

Modification Type:	Minor	Last Reviewed:	1/27/2006
Keywords:	kbprb kbSysPrepTool w2000sysprep KB288977