The ScanDisk or Disk Defragmenter Utility May Run in a Continuous Loop (288859)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
This article was previously published under Q288859
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you run either the ScanDisk or Disk Defragmenter utility on a Windows 98-based computer, the utility may seem to finish, and then the utility may start again, running in a continuous loop.

CAUSE

This behavior can occur if you have a Cydoor_CD.exe program installed on your computer. Both the ScanDisk and Disk Defragmenter utilities are incompatible with the Cydoor_CD.exe program.

WORKAROUND

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To work around this behavior, remove the Cydoor_CD.exe program by referring to the information that your vendor provided to you.

To remove the Cydoor_CD.exe program manually:
  1. Rename the following files (usually found in the C:\Windows\System\ folder):
    • CD_clint.dll
    • CD_gif.dll
    • CD_swf.dll
    • CD_load.exe
    To rename the files:
    1. Click Start, point to Find, and then click Files or Folders.
    2. In the Named box, enter the file name of the preceding files one at a time, and then click Find Now.
    3. Under the Name column, right-click the file, and then click Rename.
    4. Change the .dll file extension to "old", for example, rename the CD_clint.dll file to the CD_clint.old file.
  2. After you rename the files, rename the Adcache folder:
    1. Click Start, point to Programs, click Windows Explorer, and then locate the Adcache folder (found in the C:\Windows\System\ folder).
    2. Right-click the Adcache folder, click Rename, and then change the name of the folder, for example, Oldadcache.
  3. Remove the Cydoor program, Cydoor Services, and the Cydoor run values from the Windows registry:
    1. Click Start, click Run, type: regedit, and then click OK.
    2. Locate the following keys in the registry, and then delete them:
      • HKEY_CURRENT_USER\Software\Cydoor\
      • HKEY_CURRENT_USER\Software\Cydoor Services\
      • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\Cydoor=CD_Load.exe

MORE INFORMATION

There are many programs that install this program in Startup. Refer to the following Cydoor Web site:

http://www.cydoor.com/cydoor/download_internet.htm

According to the following Web site, the Cydoor software can be installed even if the Setup program is canceled:

http://accs-net.com/smallfish/cydoor.htm

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

If you remove the parent program, the Cydoor_CD.exe program is often not removed. However, if you remove the programs that installed the Cydoor advertisement program, most of the components that are listed in the Workaround section of this article (except for the Cydoor registry key) are removed.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/15/2006
Keywords:kb3rdparty kbfile kbprb KB288859
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