OFF2001: Computer Stops at Startup with Microsoft Office Manager Installed on OS 9.1 (288803)

SYMPTOMS

If you try to upgrade your computer from Macintosh OS 9.0 or earlier to OS 9.1, and the Microsoft Office Manager from Office 2001 for Mac is installed, your computer may stop responding (hang) when the Office Manager menu becomes visible at startup. Your only option is to restart the computer.

CAUSE

This problem can occur if the following conditions exist:

You upgraded from Mac OS 9.0 or earlier to OS 9.1 with the Microsoft Office Manager installed.

-or-
You have one of the following programs installed:
- POPChar Pro/Lite version 1.3.1
- Snapz Pro
- Adobe Type Reunion
- OneClick
- Logitech Mouseware 3.5.1 or 3.5.1a
-and-
You downloaded the Microsoft Office Manager for Office 2001 from the Microsoft MacTopia Web site between September 6, 2000, and March 26, 2001.

RESOLUTION

To resolve this problem, you must upgrade from Microsoft Office Manager 9.0 to Microsoft Office Manager 9.0.1. Use one of the following methods to do this:

Remove Microsoft Office Manager for Office 2001 from your Control Panels folder, and then reinstall it from the following location:
http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/office2001/MOM.xml&secid=10&ssid=1&flgnosysreq=False
Download and install Microsoft Office 2001 Service Release 1 from the following Microsoft Web site:
http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/office2001/update_905.xml&secid=10&ssid=25&flgnosysreq=True

MORE INFORMATION

For additional information about how to install the Microsoft Office Manager, click the article number below to view the article in the Microsoft Knowledge Base:

271983 Microsoft Office Manager (MOM) Not Available on the Office 2001 CD-ROM

For additional information about Microsoft Office 2001 Service Release 1, click the article number below to view the article in the Microsoft Knowledge Base:

294949 Readme for Microsoft Office 2001 for Mac SR-1