OFFXP: Error Message, Placeholder Appear When You Open Web Page with Office Web Component (288739)


The information in this article applies to:

  • Microsoft Office XP Web Components
This article was previously published under Q288739

SYMPTOMS

When you open a Web page that contains a Microsoft Office XP Web Component, you experience one of the following symptoms:
  • The following error message appears:
    To use this Web page interactively, you must have Microsoft Internet Explorer 4.01 Service Pack 1 (SP1) or later and the Microsoft Office XP Web Components.

    See the Microsoft Office Web Site for more information.
    -or-

  • The following error message appears:
    Problems with this Web page might prevent it from being displayed properly or functioning properly. In the future, you can display this message by double-clicking the warning icon displayed in the status bar.
    -or-

  • You see a blank placeholder where you expect to see the Chart component, PivotTable list, or Spreadsheet component displayed on the Web page.

CAUSE

This problem occurs when the following conditions are true:
  • The Web page that you are viewing is located on the Internet (as opposed to an intranet).

    -and-

  • The Microsoft Office XP Web Components are not installed on your computer.

RESOLUTION

To resolve this problem, browse to Microsoft Office Tools on the following Microsoft Web site, and install the Office XP Web Components:

http://office.microsoft.com/

Modification Type:MinorLast Reviewed:8/11/2004
Keywords:kbdownload kbdownload kbprb KB288739
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