Certain SNA PerfMon Counters Cannot Be Added on Windows 2000 (288723)



The information in this article applies to:

  • Microsoft Host Integration Server 2000
  • Microsoft SNA Server 4.0
  • Microsoft SNA Server 4.0 SP1
  • Microsoft SNA Server 4.0 SP2
  • Microsoft SNA Server 4.0 SP3
  • Microsoft SNA Server 4.0 SP4

This article was previously published under Q288723

SYMPTOMS

When you run SNA Server version 4.0 (up to Service Pack 4) on Windows 2000, you are not able to add performance counters for the following objects within Performance Monitor:
  • SNA Adapter SNADLCx
  • TN3270 Server

CAUSE

The number of instances was incorrectly set for both affected objects.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft SNA Server version 4.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

File nameDateTime
Snaperf.dll02/07/0111:30 pm
Tn3prf.dll02/07/0111:30 pm

NOTE: Because of file dependencies, the most recent fix that contains the preceding files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in Microsoft SNA Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, and 4.0 SP4.

Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbbug kbfix kbQFE KB288723