Information Store Dismounts and Stops (288700)
The information in this article applies to:
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange 2000 Server
This article was previously published under Q288700 SYMPTOMS
The information store dismounts and starts referencing "version store" errors similar to the following event:
Event ID 623
Information Store (2356) The version store for instance 0 ("ca192ae5-ad76-478e-8530-0b1756e7d28d") has reached its maximum size of 85Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
Possible long-running transaction:
SessionId: 0x111006E0
Session-context: 0x00000000
Session-context ThreadId: 0x00000B64
The Application log may also contain a series of MSexchangeIS events (#1022) and MSexchangeSA events (#9175).
CAUSE
When the Write Disk Caching (write-back caching on the hard drive) option is enabled for performance reasons, the Exchange server may encounter a JET or information store dismount and crash.
RESOLUTION
Restart the computer, and then disable the Write Disk Caching option. Write-back caching on a disk controller is acceptable so long as the controller has a battery backup; however, write-back caching on a physical disk can lead to JET-related issues in Exchange 2000.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug kbpending KB288700 |
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