OL2000: Outlook 2000 Users Cannot See Outlook 98 Free/Busy Information (288690)

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The following occurs when an Outlook 2000 client is a delegate to another client that has Outlook 98 (If "User A" is the Outlook 2000 Delegate and "User B" is the Outlook 98 Delegator):

1. Verify that both users are setup to display 12 months of Free/Busy data in advance. To do this:
   1. On the Tools menu, click Options, and then click the Calendar Options button.
   2. Click the Free/Busy Options button, and then verify that it has 12 months set to publish.
   3. Click OK three times.
      
      NOTE: The servers are updated every 15 minutes by default.
2. User A, click the Calendar Folder to open a meeting request, click the Actions Menu, click Meeting Request Message, click Attendee Availability Tab, and then type user B's name to access their Free/Busy information.
3. You will see the next two months of Free/Busy information displayed, and then hash marks [////////] and a message that says "No information" displayed for the remaining months.

Another way to view the users Free/Busy information is to access it using the following method:

1. User A, click the File menu, point to Open, and then click Other Users Folder.
2. Click Calendar, and then type the users Mailbox name.
3. The Free/Busy information appears for all 12 months, however you cannot see any information.