Access Violation 0x738e9577 Occurs When You Try to Start Windows Clustering (288582)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
This article was previously published under Q288582

SYMPTOMS

When you try to start Windows Clustering (Clussvc.exe) while there is no quorum disk space available, the following access violation may occur:
0x738e9577

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   02-Aug-2001  18:28  5.0.2195.4003  355,088  Advapi32.dll  
   02-Aug-2001  18:28  5.0.2195.4030  210,704  Clusres.dll
   02-Aug-2001  18:28  5.0.2195.3936  135,440  Dnsapi.dll
   02-Aug-2001  18:28  5.0.2195.3649   94,992  Dnsrslvr.dll
   02-Aug-2001  18:28  5.0.2195.3951  143,120  Kdcsvc.dll
   02-Aug-2001  18:09  5.0.2195.4041  197,392  Kerberos.dll  
   26-Jun-2001  23:16  5.0.2195.3781   69,456  Ksecdd.sys
   02-Aug-2001  18:10  5.0.2195.4041  501,520  Lsasrv.dll    128-bit
   02-Aug-2001  18:10  5.0.2195.4041  502,032  Lsasrv.dll     56-bit
   02-Aug-2001  18:10  5.0.2195.4041   33,552  Lsass.exe
   02-Aug-2001  18:28  5.0.2195.3776  306,448  Netapi32.dll
   02-Aug-2001  18:28  5.0.2195.3997  358,160  Netlogon.dll
   02-Aug-2001  18:28  5.0.2195.3868  909,072  Ntdsa.dll
   02-Aug-2001  18:28  5.0.2195.4005  382,224  Samsrv.dll
   02-Aug-2001  18:28  5.0.2195.3781  128,784  Scecli.dll
   02-Aug-2001  18:28  5.0.2195.3649  299,792  Scesrv.dll
   02-Aug-2001  18:28  5.0.2195.4025   48,400  W32time.dll
   02-Aug-2001  00:44  5.0.2195.4025   56,592  W32tm.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 Datacenter Program and Windows 2000 Datacenter Server Product

For additional information on how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbOSWin2000fix kbWin2000PreSP3Fix kbWin2000sp3fix KB288582
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