"Unsafe Removal of Device" Message When You Eject a Docking Station with an Attached USB Device (287922)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Professional SP1
This article was previously published under Q287922

SYMPTOMS

When you eject a docking station that has a Universal Serial Bus (USB) removable device attached to it after you install Windows 2000 Service Pack 1 (SP1) or apply the hotfix that is described in the following Microsoft Knowledge Base article, you may receive an "Unsafe Removal of Device" warning message:

260830 STOP 0x1E in Usbhub.sys with Surprise Removal of Plug and Play USB Hub

IMPORTANT: The hotfix that is described in Q260830 and which is included in Windows 2000 SP1, introduced a regression. If you have not installed Windows 2000 SP1 or applied the hotfix that is described in Q260830, this article does not apply to you.

CAUSE

This problem can occur because of a logic error in the code for the Usbhub.sys file.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date        Time    Version        Size    File name
   -----------------------------------------------------
   2/7/2001   04:24p  5.0.2195.3232   40,144  Usbhub.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

If you are running Windows 2000 with no services packs installed and you have not applied the hotfix that is described in Q260830, you do not need this hotfix.

If you are running Windows 2000 with no services packs installed, but you have applied the hotfix that is described in Q260830, you need to do one of the following:
  • Uninstall the hotfix that is described in Q260830.
  • Install the hotfix that is described in this article, Q287922.
If you are running Windows 2000 with SP1 installed, you need to install the hotfix that is described in this article, Q287922.
Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbHardware kbWin2000PreSP2Fix KB287922
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