OL2002: A New Message Does Not Underline the Hyperlink (287871)

SYMPTOMS

When you paste a hyperlink that contains a space in a new message, the hyperlink is not properly formatted and does not work. The following is an example of how the hyperlink appears:

http://mseweb/srsearch/default.asp?srNum={SR #}

The Uniform Resource Locator (URL) inserted in the message is not complete if it contains a space before the end of the link.

WORKAROUND

Some characters have special meanings when they are used in a URL. They must be encoded properly for these meanings to take effect. In queries executed at the URL, the space character is specified as "%20" (without quotation marks), the hexadecimal value of the character.

To work around this problem, insert %20 in place of the space in your URL. Your URL renders like the following example:

http://mseweb/srsearch/default.asp?srNum={SR%20#}

When the recipient clicks the hyperlink, the %20 is interpreted as a space.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.